We offer FREE SHIPPING to the continental US.
Free shipping does not apply to certain custom and made-to-order items. Please contact us to get a quote for shipping to Alaska, Hawaii, US territories.
Basic Delivery Information
We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. We also know that you want to save money, so you'll find free standard shipping on many of our top brand lighting designs.
Estimated shipping and delivery times will vary based on your location. After payment is approved and the shipment leaves our warehouse, your shipping confirmation email will contain a shipping tracking number you can use to monitor your order until it arrives at your door. We process orders 7 days a week. Please note that it may take up to 24 hours from the time an item is shipped to the time information is available for viewing on the carrier's website. For orders shipping from our facility on a Sunday, note that they will not be posted to our carrier tracking system until the next day.
Deliveries in the US can take up to 5 business days, depending on the shipping location. Our free shipping offer applies only to certain items, and only on shipments made to the 48 contiguous states. We do not ship on major holidays, including Labor Day, Thanksgiving, Christmas, and New Year's Day.
Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.
If you have any further questions, please contact our customer services at firstname.lastname@example.org.
HOW DO I RETURN AN ITEM?
If you are not happy with your purchase and wish to return an item, please contact us( email@example.com ) within 30 days from receiving your order.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Only items purchased directly from uscinoton.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns made without receipt may be refused. cinoton reserves the right to deny any return.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Then the freight will be borne by us.
If it is because you personally do not like the return of the product, the freight will be borne by you.
Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?
Pleasecontact our Customer Support teamto start the return process. Please include the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
About return address
The mailing address will be submitted in the form of mail Later provided.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment.
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.
To check the status of your order, please log-in to your cinoton account or contact our Customer Support team.